CCC Notice Board

Position: Officer, Revenue Assurance 
Organization: ADN Telecom Ltd.  

Job Responsibilities: 
Payment Collection: 
* Informs the customers on a monthly basis that the bills have been sent to them by following up through emails, phone, etc. 
* Checks online to see whether the customers have made the payments through the internet and ensure it is reflecting in their accounts if so. 
* Collects payments from customers who have not made online payments. 
Pending Payments : 
* Sends reminders to customers who have failed to make the payment within the due date. 
* Keeps track of pending payments as per the terms mentioned in the contract or service agreement. 
* Communicates with customers for payment dues and informs them that service will be discontinued for non - payment. 
* Informs the Manager on pending payments when it becomes due over a certain period of time so that service can be discontinued. 
Sales coordination: 
* Coordinates with sales for customer detail and handover of credit collection from sales 
* Coordinates with sales for all issues with customers, including modifications, enhancements, and other customer issues including non-payment 
Bill Monitoring: 
* Checks with the billing team to ensure billing has stopped to any customer after discontinuation of service. 
* Coordinates with the billing team to check if billing has started after any new connection or installation. 
Customer Relationship Management: 
* Keeps track of any issues raised by the customers during payment collection calls. 
* Follows up with the technical team to ensure the issues raised by the customer is resolved within the next billing cycle. 
* Verifies with the customer to check if the issue has been satisfactorily resolved. 
Report making: 
* Prepares monthly reports on the total time taken for payment collection from each specified area. 
* Maintains records of all customers who fail to make timely payments on a regular basis. 
Trend Analysis:  
* Prepares a trend analysis on the total collection done on each service/product provided by the company. 
* Keeps track of the plans, services, or packages that have maximum billing and provides the inputs to management to enable better product planning. 
Legal Activities  
* Responsible for taking any legal action against consumers if any such provision is made in the service agreement. 
* Represents the company to all the local administrative bodies including BGMEA, BEPZA, and others. 

Requirements:
* BBA / MBA graduate
* Major in Finance / Accounting

Job Location: Dhaka
Salary: Negotiable

Application procedure: Click here
Deadline:  4 August 2021